Level 1:- At the first stage clients needs to report their grievance to their respective executives in writing at operations@cofagr.com. To ensure time bound solution, the compliance team shall revert within 3 working days with respect to redressal of such complaint.
Level 2:- If the client still wants to escalate the complaint, he/she can escalate the matter to Compliance Officer at complaint@cofagr.com, or can Contact at +91- 8806851682(available 09:00-06:30 Mon-Sat). Here, we will try to assist the client with best possible solution adhering to the time span of 10 working days.
Level 3:- If in case the client is still not satisfied he/she can escalate the matter with the market regulators at www.sebi.gov.in. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
Please note that in order to receive timely resolution over raised grievance. Client should first highlight their complaint to COFAGR Investment Advisor only. In case if client is not convinced with solution provided they can highlight the grievance to next level or market regulator.